Need a report that shows me Dell Service Information: "Ship Date"
I am new to the reporting on the KBOX. I am trying to get a report ran that will give me info on how old devices are. Dell machines, which are 99% of our workstations, show a "Ship Date" and warranty info within the Hardware info area. Can someone help me to create a report that shows this? Thanks for your help!
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Posted by:
chucksteel
9 years ago
Here is the query that I use:
SELECT DISTINCT(MACHINE.NAME),
MACHINE.OS_NAME,
MACHINE.CS_MODEL,
MACHINE.CS_MANUFACTURER,
DA.SHIP_DATE AS "Ship Date",
MAX(DW.END_DATE) AS "Warranty End Date",
DW.SERVICE_LEVEL_DESCRIPTION as "Service Level"
FROM MACHINE
LEFT JOIN DELL_ASSET DA on MACHINE.BIOS_SERIAL_NUMBER = DA.SERVICE_TAG
LEFT JOIN DELL_WARRANTY DW on MACHINE.BIOS_SERIAL_NUMBER = DW.SERVICE_TAG
WHERE MACHINE.CS_MANUFACTURER like 'Dell%'
GROUP BY MACHINE.NAME
ORDER BY "Ship Date", MACHINE.NAME
Note that our machines typically ship with two warranties, the normal and the extended. This report only shows the later date.
Comments:
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Hey Chuck, thanks for the fast reply. So, I thought I might be able to copy and paste your query but no luck. I even typed it out but still get a syntax error. What might I be missing? I, again, apologize for my ignorance, I am very new to the KACE reporting tool. Thanks again. - Rogerninja 9 years ago
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Does it tell you what the syntax error is? - chucksteel 9 years ago
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mysql error: [1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'WHERE MACHINE.CS_MANUFACTURER like 'Dell%' GROUP BY MACHINE.NAME ORDER BY "Shi' at line 14] in EXECUTE( "SELECT DISTINCT(MACHINE.NAME), MACHINE.OS_NAME, MACHINE.CS_MODEL, MACHINE.CS_MANUFACTURER, DA.SHIP_DATE AS "Ship Date", MAX(DW.END_DATE) AS "Warranty End Date", DW.SERVICE_LEVEL_DESCRIPTION as "Service Level" FROM MACHINE LEFT JOIN DELL_ASSET DA on MACHINE.BIOS_SERIAL_NUMBER = DA.SERVICE_TAG LEFT JOIN DELL_WARRANTY DW on MACHINE.BIOS_SERIAL_NUMBER = DW.SERVICE_TAG WHERE MACHINE.CS_MANUFACTURER like 'Dell%' GROUP BY MACHINE.NAME ORDER BY "Ship Date", MACHINE.NAME WHERE MACHINE.CS_MANUFACTURER like 'Dell%' GROUP BY MACHINE.NAME ORDER BY "Ship Date", MACHINE.NAME LIMIT 0") - Rogerninja 9 years ago
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You repeated part of the statement, it should end after the first ORDER BY "Ship Date", MACHINE.NAME. - chucksteel 9 years ago
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Fixed and Working. Thanks again. Not sure how I copied it twice but, I sure did. - Rogerninja 9 years ago
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Any ideas on why this only shows windows 7 and not 8, 10? - jlackman 6 years ago
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The report includes Windows 10 machines when I run it on my appliance. It does not include any limits that would make it only include Windows 7 machines. - chucksteel 6 years ago
