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KACE Product Support Question


Need help converting K1000 (Systems Management Appliance) patch report so it will work on version 10.x

01/21/2020 124 views

Since the 10.x update, I have a patch report that errors when trying to run. I have looked over the database schema changes but I can't seem to fix the SQL on the report to get it to work. I get the following error: 

mysqli error: [1142: SELECT command denied to user 'R1'@'localhost' for table 'PATCHLINK_PATCH'] in EXECUTE("SELECT DISTINCT M.NAME, PM.STATUS_DT AS 'DETECT DATE', COUNT(P.TITLE) AS NUM_OF_PATCHES_NEEDED, IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) AS NUM_PATCHES_INSTALLED, (COUNT(P.TITLE) - IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0)) AS NUM_OF_PATCHES_MISSING, ROUND(IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) / COUNT(P.TITLE) * 100,2) AS PERCENT_COMPLETE FROM MACHINE M LEFT JOIN PATCHLINK_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID LEFT JOIN KBSYS.PATCHLINK_PATCH P ON P.UID=PM.PATCHUID left join (SELECT DISTINCT M.ID, COUNT(P.TITLE) AS NUM_OF_PATCHES_INSTALLED FROM MACHINE M LEFT JOIN PATCHLINK_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID LEFT JOIN KBSYS.PATCHLINK_PATCH P ON P.UID=PM.PATCHUID WHERE P.IMPACTID = 'Critical' AND P.IS_APP = '0' AND P.IS_SUPERCEDED != '1' AND PM.STATUS = 'PATCHED' AND OS_NAME NOT LIKE '%Server%' GROUP BY M.ID ORDER BY NUM_OF_PATCHES_INSTALLED) as PATCHINSTALLED on PATCHINSTALLED.ID = M.ID WHERE P.IMPACTID = 'Critical' AND P.IS_APP = '0' AND P.IS_SUPERCEDED != '1' AND OS_NAME NOT LIKE '%Server%' GROUP BY M.ID ORDER BY NUM_OF_PATCHES_MISSING ASC, M.NAME ASC")

Full SQL query: 

SELECT DISTINCT M.NAME, PM.STATUS_DT AS 'DETECT DATE',
COUNT(P.TITLE) AS NUM_OF_PATCHES_NEEDED, IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) AS NUM_PATCHES_INSTALLED,
(COUNT(P.TITLE) - IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0)) AS NUM_OF_PATCHES_MISSING,
ROUND(IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) / COUNT(P.TITLE) * 100,2) AS PERCENT_COMPLETE
FROM MACHINE M
LEFT JOIN PATCHLINK_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID
LEFT JOIN KBSYS.PATCHLINK_PATCH P ON P.UID=PM.PATCHUID

left join
(SELECT DISTINCT M.ID, COUNT(P.TITLE) AS NUM_OF_PATCHES_INSTALLED
FROM MACHINE M
LEFT JOIN PATCHLINK_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID
LEFT JOIN KBSYS.PATCHLINK_PATCH P ON P.UID=PM.PATCHUID
WHERE
P.IS_APP = '0' AND
P.IS_SUPERCEDED != '1' AND
PM.STATUS = 'PATCHED' AND
OS_NAME NOT LIKE '%Server%'
GROUP BY M.ID
ORDER BY NUM_OF_PATCHES_INSTALLED) as PATCHINSTALLED on PATCHINSTALLED.ID = M.ID

WHERE
P.IS_APP = '0' AND
P.IS_SUPERCEDED != '1' AND
OS_NAME NOT LIKE '%Server%'
GROUP BY M.ID
ORDER BY PERCENT_COMPLETE ASC, M.NAME ASC


Can anyone out there please help me convert this to work with version 10.x of KACE?


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All Answers

0

you can review the changes here:
https://support.quest.com/kb/309180/

Your query is going against the old PATCHLINK tables which are replaced.


Answered 01/21/2020 by: Nico_K
Red Belt

  • Right. I guess I'm just having trouble determining what they were replaced with.
0

This should help you. I just changed the names where needed. I did not validate the actual query.

SELECT DISTINCT M.NAME, PM.STATUS_DT AS 'DETECT DATE',
COUNT(P.TITLE) AS NUM_OF_PATCHES_NEEDED, IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) AS NUM_PATCHES_INSTALLED,
(COUNT(P.TITLE) - IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0)) AS NUM_OF_PATCHES_MISSING,
ROUND(IFNULL(PATCHINSTALLED.NUM_OF_PATCHES_INSTALLED,0) / COUNT(P.TITLE) * 100,2) AS PERCENT_COMPLETE
FROM MACHINE M
LEFT JOIN PATCH_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID
LEFT JOIN KBSYS.PATCH P ON P.ID = PM.PATCH_ID

left join
(SELECT DISTINCT M.ID, COUNT(P.TITLE) AS NUM_OF_PATCHES_INSTALLED
FROM MACHINE M
LEFT JOIN PATCH_MACHINE_STATUS PM ON M.ID=PM.MACHINE_ID
LEFT JOIN KBSYS.PATCH P ON P.ID = PM.PATCH_ID
WHERE
P.IS_SUPERCEDED != '1' AND
PM.DETECT_STATUS = 'PATCHED' AND
OS_NAME NOT LIKE '%Server%'
GROUP BY M.ID
ORDER BY NUM_OF_PATCHES_INSTALLED) as PATCHINSTALLED on PATCHINSTALLED.ID = M.ID

WHERE
P.IS_SUPERCEDED != '1' AND
OS_NAME NOT LIKE '%Server%'
GROUP BY M.ID
ORDER BY PERCENT_COMPLETE ASC, M.NAME ASC

Answered 01/21/2020 by: KevinG
Black Belt

  • KevinG,

    Thanks so much for this. It looks like I forgot a line in the Where clause. I tried adding it back when I went to test but it didn't like this line:

    P.IMPACTID = 'Critical' AND

    Would you know what to replace that with? Whole Where clause:

    WHERE
    P.IMPACTID = 'Critical' AND
    P.IS_APP = '0' AND
    P.IS_SUPERCEDED != '1' AND
    OS_NAME NOT LIKE '%Server%'
    GROUP BY M.ID
    ORDER BY NUM_OF_PATCHES_MISSING ASC, M.NAME ASC
  • You may want to review the following KB.
    https://support.quest.com/kb/309572/updating-custom-sql-queries-for-10-0

    P.IMPACTID and P.IS_APPiare no longer a valid column name.
    Are are looking for P.SEVERITY = ''Critical' ?

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