KACE Product Support

After clicking customize fields and layout scroll down to the bottom and click the template you want to add the field to.  From there you can drag and drop categories to add/remove them.  If you want that field in all your layouts you will have to add it to each one.

Custom fields is the right section, you will need to set a custom field as Field type, Single select and then in the Select Values, enter a copy of the code from this image

This will then display all your location fields that are found in your user records, imported from AD in the Servicedesk dropdown field.

You then need to scroll up to the Default Layout and Ticket Fields section and set the Label i.e. what text appears next to the field in the ticket and the Permissions for the field, i.e. who can edit and when in the ticket. 

Make sure you save your settings and you should be good to go.

This is done here
https://www.itninja.com/blog/view/getting-locations-in-a-servicedesk-dropdown

You should be able to do that, you need to edit the queue settings and click customise fields and layout.

Then scroll down to the very bottom of the page to the Ticket Lost Layout area and add in your location field.

Save you settings and you should the be able to add in the column in the ticket list view.