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KACE Product Support Question


K2000 Driver Question

09/26/2013 3008 views

New to Kace, trying to image a new build PC. Did driver harvest. re-cached but is missing 3 crucial drivers. Where do I start?

win7 64 bit PC, custom build.

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  • I never know which actual folder to put the files in?

All Answers

0

Is this a Dell system or non Dell?  Be careful using the driver harvest utility as you can over harvest which may lead to driver conflicts. The training bundle which can be found here:http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111943&action=artikel&cat=11&id=792&artlang=en

There is a utlitly called the driverfeedbuilder.exe and you can download the drivers from the manufacturer and upload the exe to the k2000 using this utility.  If you have a Dell system then try enabling the driver feed.

Answered 09/26/2013 by: Timi
7th Degree Black Belt

0

I would download the three missing drivers and place them manually in your feed, rather than relying on the harvest utility.  Just remember to recache, and you may need to rebuild your KBE as well.

Answered 09/26/2013 by: nheyne
Red Belt

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