/build/static/layout/Breadcrumb_cap_w.png

Old templates to work with inherence

I have inherence working fine on a new department\queue and new templates. 

however several older departments with inherence checked and I can not get  any child tickets to get inherence. 

do i need to re create all the departments from scratch to get everything to work. 

i confirmed the check on parent ticket is marked. 


0 Comments   [ + ] Show comments

Answers (1)

Posted by: barchetta 3 months ago
2nd Degree Black Belt
0
Is this for the k1000? If so, Im not understanding what you mean by "department".  

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ