Old templates to work with inherence

Question

I have inherence working fine on a new department\queue and new templates.

however several older departments with inherence checked and I can not get any child tickets to get inherence.

do i need to re create all the departments from scratch to get everything to work.

i confirmed the check on parent ticket is marked.

Answer

Is this for the k1000? If so, Im not understanding what you mean by "department".

KACE Product Support