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Parent/Child tickets on-boarding process

The company I work for uses an on-boarding process for new employees. The parent ticket then creates child tickets,the child tickets appear blank with no information or attachments. Does anyone know a way to get the information to copy over to the child tickets?

1 Comment   [ + ] Show comment
  • Which information would you like to copy? - svmay 6 years ago

Answers (1)

Posted by: Hobbsy 6 years ago
Red Belt
1
You will need to use a ticket rule to copy the data that you require, try starting here...

http://www.itninja.com/question/copy-parent-info-to-child-ticket

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