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KACE Product Support Question


PXE boot error KACE

10/14/2020 293 views

Hi all,

I'm facing problem PXE booting on multiple Lenovo Notebook even though all the settings in the BIOS are correct (Secure boot disabled and the boot order is set correctly and the BIOS is up-to-date) I tired both on UEFI  its says "NBP filesize is 0 bytes" and then "PXE-E23 client received TFTP error from server" and when i try legacy it says "NBPf ile is too big to fit in free base memory". It works fine on any other machine except for Lenovo machines.

Any Idea what might be causing it?
Any suggestion/solution is much appreciated.

2 Comments   [ + ] Show comments

Comments

  • I suggest creating an additional KBE, ensuring to select the UEFI option in media manager.
  • Good morning, Gwin. Let's break this down to its component parts. First, what are you using for your DHCP configuration for PXE? Can you list the configuration here? For example, is it Windows Server DHCP, Cisco IOS, or something else?

All Answers

0

at first: try to update to the latest BIOS versions.

Which model(s) are affected? Vendor, Make, Build, BIOS version.

Sometimes the bootcode is problematic and needs to be fixed from the vendor. You can check with the vendor if they have issues with PXE boot.

As a workaround is using a USB KBE.

Answered 10/14/2020 by: Nico_K
Red Belt

  • Hi Nico

    Thanks for your reply as mentioned I've already updated the BIOS to the latest version.
    Vendor Lenovo
    Models: ThinkPad X1 carbon (4th Gen), ThinkPad T460s, ThinkPad T550.
    BIOS version: 1.47.

    I tried using USB KBE but when I try to flash the KBE using the install.exe (after the operation is done) the USB drive become unusable (like if it's broken or something, you can not even open it) I tried multiple USB drives. The flashing of the System Image via install.bat is fine though.
0

Check the firewall. We had the same error when we changed from legacy to uefi boot and the problem was that the restrictions on the firewall was to high. We opened the ports (1024 to 65535) for in- and outgoing traffic and everything was fine.

The inital communication starts on the lower portrange (https://support.quest.com/de-de/kb/129799/network-ports-needed-for-the-kace-systems-deployment-appliance-sda-) and then an dynamic port is used.

Answered 10/14/2020 by: CarstenBuscher
Senior Yellow Belt

 
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