KACE Product Support Question
Reporting - Comments with name of Commentor
I'm trying to build a report that will pull several fields, one of which is the comment field from a queue. I have the comments for the tickets I need listed in my report, but it's hard to follow who made what comment and what timestamp it was made. Therefore, I want to have each comment in a single ticket list who made it and the associated timestamp. I also need to have these comments sorted in reverse order than it currently pulls in the report. When ticket comments are listed in the report it lists them from oldest to newest, but instead I need them to display from newest to oldest (like is shown in a ticket).
Any assistance would be greatly appreciated!