Rule to send an email to a group depending on a field
Hello,
I need to send an email to a email address group depending on a field in kbox, basically if the HD_TICKET.CUSTOM_FIELD_VALUE8 = 'Registers') then Send an email to the email group registers OR HD_TICKET.CUSTOM_FIELD_VALUE8 = 'Printers') then send an email to the email group Printers and so on.
I already have the rule below, but that one only sends an email to an address depending on one field:
select HD_TICKET.ID,
HD_TICKET.ID as TICKNUM,
HD_TICKET.TITLE,
HD_TICKET_CHANGE.COMMENT AS EMAIL_BODY,
U1.USER_NAME as OWNER_NAME,
U3.USER_NAME as LASTINPUTNAME,
DATE_FORMAT(HD_TICKET.CREATED,'%b %d %Y %I:%i:%s %p') as CREATED,
DATE_FORMAT(HD_TICKET.MODIFIED,'%b %d %Y %I:%i:%s %p') as MODIFIED,
HD_STATUS.NAME AS STATUS_NAME,
HD_STATUS.ORDINAL as STATUS_ORDINAL,
STATE,
U1.FULL_NAME as OWNER_FULLNAME,
U1.EMAIL as OWNER_EMAIL,
U2.USER_NAME as SUBMITTER_NAME,
U2.FULL_NAME as SUBMITTER_FULLNAME,
U2.EMAIL as SUBMITTER_EMAIL,
U3.EMAIL as UPDATEREMAIL,
'FedEx_Labels_Group@autozone.com,kbox.support.group@autozone.com' as NEWTICKETEMAIL,
UNIX_TIMESTAMP(HD_TICKET_CHANGE.TIMESTAMP)
from ( HD_TICKET,
HD_PRIORITY,
HD_STATUS,
HD_IMPACT,
HD_CATEGORY)
JOIN HD_TICKET_CHANGE ON HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
and HD_TICKET_CHANGE.ID=<CHANGE_ID>
left join USER U1 on U1.ID = HD_TICKET.OWNER_ID
left join USER U2 on U2.ID = HD_TICKET.SUBMITTER_ID
left join USER U3 on U3.ID = HD_TICKET_CHANGE.USER_ID
where HD_PRIORITY.ID = HD_PRIORITY_ID and
HD_STATUS.ID = HD_STATUS_ID and
HD_IMPACT.ID = HD_IMPACT_ID and
HD_CATEGORY.ID = HD_CATEGORY_ID and
HD_TICKET_CHANGE.DESCRIPTION = 'TICKET CREATED' and
HD_TICKET.TITLE = 'Used Fedex Labels Script'
Any help on this will be greatly appreciated.
I need to send an email to a email address group depending on a field in kbox, basically if the HD_TICKET.CUSTOM_FIELD_VALUE8 = 'Registers') then Send an email to the email group registers OR HD_TICKET.CUSTOM_FIELD_VALUE8 = 'Printers') then send an email to the email group Printers and so on.
I already have the rule below, but that one only sends an email to an address depending on one field:
select HD_TICKET.ID,
HD_TICKET.ID as TICKNUM,
HD_TICKET.TITLE,
HD_TICKET_CHANGE.COMMENT AS EMAIL_BODY,
U1.USER_NAME as OWNER_NAME,
U3.USER_NAME as LASTINPUTNAME,
DATE_FORMAT(HD_TICKET.CREATED,'%b %d %Y %I:%i:%s %p') as CREATED,
DATE_FORMAT(HD_TICKET.MODIFIED,'%b %d %Y %I:%i:%s %p') as MODIFIED,
HD_STATUS.NAME AS STATUS_NAME,
HD_STATUS.ORDINAL as STATUS_ORDINAL,
STATE,
U1.FULL_NAME as OWNER_FULLNAME,
U1.EMAIL as OWNER_EMAIL,
U2.USER_NAME as SUBMITTER_NAME,
U2.FULL_NAME as SUBMITTER_FULLNAME,
U2.EMAIL as SUBMITTER_EMAIL,
U3.EMAIL as UPDATEREMAIL,
'FedEx_Labels_Group@autozone.com,kbox.support.group@autozone.com' as NEWTICKETEMAIL,
UNIX_TIMESTAMP(HD_TICKET_CHANGE.TIMESTAMP)
from ( HD_TICKET,
HD_PRIORITY,
HD_STATUS,
HD_IMPACT,
HD_CATEGORY)
JOIN HD_TICKET_CHANGE ON HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
and HD_TICKET_CHANGE.ID=<CHANGE_ID>
left join USER U1 on U1.ID = HD_TICKET.OWNER_ID
left join USER U2 on U2.ID = HD_TICKET.SUBMITTER_ID
left join USER U3 on U3.ID = HD_TICKET_CHANGE.USER_ID
where HD_PRIORITY.ID = HD_PRIORITY_ID and
HD_STATUS.ID = HD_STATUS_ID and
HD_IMPACT.ID = HD_IMPACT_ID and
HD_CATEGORY.ID = HD_CATEGORY_ID and
HD_TICKET_CHANGE.DESCRIPTION = 'TICKET CREATED' and
HD_TICKET.TITLE = 'Used Fedex Labels Script'
Any help on this will be greatly appreciated.
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Answers (2)
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Posted by:
GillySpy
13 years ago
You could break it up into multiple rules or to keep it in one rule you'll want something like this in your query:
Then address the email to the column DYNAMICGROUP
select ...
case when HD_TICKET.CUSTOM_FIELD_VALUE8='Printers' then 'printersgroup@company'
when HD_TICKET.CUSTOM_FIELD_VALUE8='Registers' then 'registersgroup@company'
else 'me@company' end DYNAMICGROUP
...from
Then address the email to the column DYNAMICGROUP
Posted by:
chris811
13 years ago
ORIGINAL: GillySpy
You could break it up into multiple rules or to keep it in one rule you'll want something like this in your query:
select ...
case when HD_TICKET.CUSTOM_FIELD_VALUE8='Printers' then 'printersgroup@company'
when HD_TICKET.CUSTOM_FIELD_VALUE8='Registers' then 'registersgroup@company'
else 'me@company' end DYNAMICGROUP
...from
Then address the email to the column DYNAMICGROUP
Thank you very much that worked great!!
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