scan state.exe failed to load due to unknown internal error
Receiving "scan state.exe failed to load due to unknown internal error" when trying to capture user state.
Also, the view details popped up this following message:
There was nothing in the scan log to indicate what was happening.
This would be the first document I would check for answers:
If that does not help and you do not receive additional answers from the folks at the forum, please go ahead and create a support case so that Quest support engineers can assist you: