KACE Product Support Question

Secret Agent?

07/28/2012 4040 views

Can anyone answer definitively which platforms the KACE appliance will install an agent on for robust systems management?

A link to a complete list of windows, mac and linux operating systems along with any mobile device  compatibility such as Android and iOS.  Any information on this would be helpful as this is not readily apparent in the marketing material or documentation.


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Community Chosen Answer


There is supposed to be more support for RHEL in 5.4. http://kace.uservoice.com/forums/82699-k1000/suggestions/1262205-multi-distro-kbox-agent-for-linux

From admin guide:


System requirements for Agents

System requirements to install the Agent are:

• Windows:

• Windows 7 (32-bit and 64-bit)

• Windows Vista (32-bit and 64-bit)

• Windows XP (32-bit and 64-bit)

• Windows Server 2008 (32-bit and 64-bit)

• Windows Server 2008 R2 (64-bit)

• Windows Server 2003 (32-bit and 64-bit)

• Windows 2000 Server (32-bit)

• Linux:

Red Hat Enterprise Linux (RHEL) 3, 4, and 5 (32-bit and 64-bit)

• Macintosh®

• Mac OS X v10.6 Intel

• Mac OS X 10.5 Intel and PowerPC

• Mac OS X 10.4 Intel and PowerPC


If it helps this is what my kbox is currently inventorying.


Answered 07/30/2012 by: dugullett
Red Belt

All Answers


Official supported operating systems and platforms can be found here under Managed System Requirements: http://www.kace.com/products/systems-management-appliance/tech-specs

As dugullett showed, there are many operating systems that work in at least some aspect with the K1000 agent but are not officially supported. (Hyper-V and CentOS for example)

The 5.4 agent is currently slated to be released in Q4 of this year and is supposed to support RHEL6.  It is also supposed to introduce official support for CentOS, Ubuntu and SLES, but I'm not sure of the versions there.

Answered 07/30/2012 by: jknox
Red Belt


I know for my setup server 5.3 and client 5.3 it only supports the following:

Windows xp to windows 8 (I've tried windows 2000 and it works as well)

Mac OS X 10.4 to 10.7 (Lion)

Redhat Linux 3,4,5

I know there is some inventory syncing for iphones but only when connected to a pc. There is going to be a new agent in 5.4 that is suppose to support alot more flavours of Linux, check with Kace as it may already be out.

Answered 07/30/2012 by: ms01ak
10th Degree Black Belt


I'll agree with the other answers as far as desktops/laptops/netbooks and similar devices are concerned. For mobile devices the K1000 isn't really designed to support those, and I'm reasonably confident you won't get the agent on those. Kace has announced that they will be releasing this device: http://www.kace.com/products/k3000-mobile-device-management-appliance It looks interesting, though buying a third device seems annoying.


Answered 07/30/2012 by: Ben M
9th Degree Black Belt

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