Send email only once
03/10/2016 1036 views
Hello all, im new to K1000 and SQL so I am looking for some help. I have a rule that I created to send an email to a specific user when ticket status equals 'Approved' , this is working successfully however it sends an email every time the ticket gets updated and saved because the status still equals approved. How can I get it so it only sends the email once?