Service Desk - Can a ticket Field be Required based on a condition?

For KACE Systems Management Appliance,  I see that you can modify new ticket fields that can be made visible.  Is it possible to change whether or not a ticket filed is required based on what the user's selects as the issue?

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Answers (2)

Posted by: Nico_K 11 months ago
Red Belt

You can do this with Custom Ticket Rules. ( I feel that I repeat myself, but with CTR you can do everything)

Posted by: Hobbsy 11 months ago
Red Belt

Actually Nico whilst you are probably right, in this instance I think it would be easier to use a template and conditional formatting, much easier ;o) and no need for any SQL knowledge.

So conditional formatting would be if a drop-down value is x then display this field and you can also set if the field is mandatory when displayed.

  • sorry for the late response, but where is conditional formatting? - MC9921 8 months ago
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