Service Desk - Can a ticket Field be Required based on a condition?
For KACE Systems Management Appliance, I see that you can modify new ticket fields that can be made visible. Is it possible to change whether or not a ticket filed is required based on what the user's selects as the issue?
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Posted by:
Nico_K
10 months ago
You can do this with Custom Ticket Rules. ( I feel that I repeat myself, but with CTR you can do everything)
Posted by:
Hobbsy
10 months ago
Actually Nico whilst you are probably right, in this instance I think it would be easier to use a template and conditional formatting, much easier ;o) and no need for any SQL knowledge.
So conditional formatting would be if a drop-down value is x then display this field and you can also set if the field is mandatory when displayed.
Comments:
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sorry for the late response, but where is conditional formatting? - MC9921 7 months ago
