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KACE Product Support Question


Service Desk comments contain code in email alerts

03/09/2016 1084 views
Hey guys,
First post... thanks for a great resource for K1000 articles and troubleshooting.

We've had our KBox in production for around a year, and we're just now finalizing setup of the Service Desk for our users to begin submitting tickets.  I'm new to this system, and I'm learning from scratch, so please excuse the ignorance.

One of the canned Ticket rules changes the ticket status from Closed to Reopened when a user replies to a closed ticket.  When this rule adds a comment to the ticket, the web interface shows the comment correctly in plain English.  But the email sent by the KBox to the user (notified because of the added comment) contains a wrapper of code that's obviously not meant for be there.  Here's the example:


A comment has been added to this ticket:

sprintf(_(stripslashes('This closed ticket was updated which changed its status to Reopened.')), '');

Is there any way to suppress the sprint stripslashes code from the email?  Again, the comment in the web interface is fine, it's the email that's showing this. 

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I submitted a ticket to Kace support.  The problem was a known issue, fixed in version 6.4.120756

https://support.software.dell.com/kb/183973
Answered 03/21/2016 by: cwildman
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