KACE Product Support Question

Service Desk - Easy way to send PDF as a ticket response

02/17/2020 264 views

We want to send a PDF back to users for certain tickets as a response... is there an easy way to use the Knowledge base response and have a pdf automatically attach? Or any other ideas?

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I think you could create a KB Article and attach the PDF to the KB article. You can then setup your queue to email the details across at the appropriate time and it should include the PDF.

Answered 02/20/2020 by: Hobbsy
Red Belt

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