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Scripting Question


Service Desk Email Template: how to request to add token/ variable for the email template

09/02/2020 236 views

I would like to request to add ticket created date time and ticket category tokens to the service ticket email template. Can anyone let me know how to do that?

Thank you.

4 Comments   [ + ] Show comments

Comments

  • Do you mean you want to add that data to an existing email template?
  • Yes. I'm sure some users would like to include these information in the email template for notification.
  • submit your request at https://kace.uservoice.com/
  • Will do that. Thank you.

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