Service Desk Email Template: how to request to add token/ variable for the email template
I would like to request to add ticket created date time and ticket category tokens to the service ticket email template. Can anyone let me know how to do that?
Thank you.
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Do you mean you want to add that data to an existing email template? - Hobbsy 3 years ago
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Yes. I'm sure some users would like to include these information in the email template for notification. - pamzhao 3 years ago
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submit your request at https://kace.uservoice.com/ - olgonzo 3 years ago
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Will do that. Thank you. - pamzhao 3 years ago
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