Scripting Question

Service Desk: Is there a way to add a group like LDAP label group into CC list?

09/02/2020 187 views

I wanted to see if anyone know how to add a group to CC list instead of adding people one by one. Thank you. 

2 Comments   [ + ] Show comments


  • I did think about that, but then the users cannot view the tickets by My CC Tickets.
    • unfortunately, you can't add a label to the cc list, but you could use a custom ticket rule to add a list of email addresses based on a certain condition.
  • We have many groups and people are added and removed from the groups all the time. This is very hard to maintain with custom ticket rule.

All Answers


you can use a distribution group email address.

Answered 09/03/2020 by: olgonzo
Orange Belt

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