Service Desk Report
I am wondering how to create a report based on how many tickets were opened the previous day and how many of those tickets were closed and who closed them. The biggest issue I am having is the filter. If someone could help me with the filter, I would greatly be appreciative! Also, can we have a totals row at the bottom to count the total number of tickets and how many of them were closed?
Thanks!
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
zmarkel
5 years ago
Filtering out the results for the previous day for opened and closed tickets should use the "Match all" rule. the specific filters I would personally use are Time Opened and Time Closed with the "is within last" operator. You can make it filter within the last x number of minutes, hours, days, months, years.
