KACE Product Support Question
Set up ticket approvers for K1000
06/02/2016 2241 views
I'm setting up a maintenance queue for our school district. The maintenance department had some rules set up in their old system where if a user selected a particular building, an email would go to that buildings principal for approval. If it was approved, the ticket would go to the head of maintenance and they would assign it to the maintenance person. Can this be done in Kace? We have 7 buildings with different principals.
I created a label called ticket approvers and moved the principals into it, added it to the restrict approvers by label section and added it to the approvers_info layout. Set it to require on close and kept it as hidden. I also setup all mail settings just like our Technology Help Desk queue. Isn't an email supposed to be generated to the approver or does that need a custom email rule?
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