07/09/2019 165 views

hi Guys.

Anyone have any good articles or "How To's" on how to setup

email to work with ticketing on the k1.

We are finally going to start using the k1 for tickets.

I have "report Schedules" that go out to emails in our company 

without any problems.

But I cant seem to be able to get the ticket email configuration to

send mails when tickets are created.

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All Answers


Hi Akmagnum,

If you open your K1000.

Open Service Desk > Configuration > By Email Configuration click on Configure Service Desk Queue Email Settings > Select your Queue (if you have more than 1 Queue).

At your Right side of the screen, there is a 'Need Help?'. Click on it and it shows more information of how to configure Service Desk Queue Email Settings.

Otherwise, can you always look at Quest Support.

I hope you find what you are looking for!


Kind Regards,


Answered 07/17/2019 by: Rachid
White Belt

  • Thanks for the info Rachid.

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