Systems Management Question

SMA with K1-20753 again on v10.2.234??

07/07/2020 217 views

Has anyone else has this problem ?? The computers outside the work network are checking in with their home router private IP's (192.168.xx.xx or 10.0.xx.xx) instead of the ISP public IP's.

This problem appeared again after we upgraded to 10.2.234, previously we had the same problem with v10.0, Support fixed within a business day by tethering to our box.

We have a SR submitted for a little over a month already, but nothing much has been done to solve the problem or not even escalated to be tether into.


2 Comments   [ + ] Show comments


  • Did you include the \ProgramData\Quest\KACE\inventory.xml file from one or more of these devices in the support ticket?
    If so, what is the support ticket number?
    • Hi KevinG,

      Yup, I have it; SR #4717596. I uploaded the KAT logs from an internal computer and an out of our network computer. I also added some Private IP's into the "Ignore IP Addresses" as support indicated but didn't work.

      I appreciate your help in advance!
  • I logged a call with support about the change in IP address behaviour as well. I was told this was the products intended behaviour and the call was closed. As a work around I have added a custom inventory rule to record the NAT'd IP address as well.
    • Interesting... My ticket still opens with really no interaction of support other than "we still researching the problem" (for the past two months).

      I looked over the admin guide and the release notes and I could not find anything that said related that that's the intended behavior.

      I'm also surprised that tethering to my box hasn't been requested to find out what the problem is.

      I will say log a ticket again since support has told me over the phone that a few other users had the same problem after 10.2.234v was installed.

      Good Luck!

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