Strange Sync issues with newly built Kace RSA... (Remote server appliance).
Hi all.
I just built a remote server appliance RSA for a new site.
I have linked the appliance keys successfully,.......
The connections were successful......
So when I synced the SDA to the RSA...i get this notification....(on the SDA)
*** SDA linking key sync to RSA failed ****
Also on the RSA, I have noticed that the "Activation status" is UNKNOWN.
also on the RSA......(as was suggested on another thread)
did a "netcat" test to "service.kace.com" on port "80"..... with no success
I have noticed that a large number of files were synced to the RSA from the SDA.
Disk usage shows this on the RSA....... But I can't help thinking something is wrong.
ANY help as always is appreciated!
Answers (1)
I believe ports 80, 443 and 22 are needed here.
If netcat fails to contact *kace.com, then the RSA won't be able to connect to the Quest Activation Server.
(RSAs needs to contact KACE Activation Server).
But a License not activated should not prevent you from syncing files.
I would check:
https://support.quest.com/kb/129799/network-ports-needed-for-the-kace-systems-deployment-appliance-sda-
With yout firewall\security Team
Also, right there in Support > Tools, make sure both the SDA and RSA are able to ping each other successfully. (If they are linked via FQDN, use FQDN for the ping test).
Go to Settings > Manage Linked Appliances, from both ends, and click TEST Connection, make sure it's successful. (this tests HTTP and SSH I think).
My testing all shows successful and the ports in the linked answer are open... - shawner47 3 years ago