Best Practices Question
Test user not allowed to login to KACE portal
I am trying to troubleshoot an issue and want to set up a test user that I can log into kace with to see what a regular user sees when they are in the portal. We have not rolled out the user portal yet and I cannot get the test user I created to log in, although the test user is able to be added to a ticket and send/receive status updates via Service Desk ticket email. The user will not authenticate. I have re-set the password and no luck.
I notice that the rest of the regular actual users have (LDAP) at the end of them and the test user does not. However, the test user is a domain account in AD and has an email account. Any thoughts would be appreciated.
Kace can only handle LDAP _OR_ local users. If you create a local user and set the LDAP user import, the local user cannot login