/build/static/layout/Breadcrumb_cap_w.png

Ticket Report

In our Kace appliance we have several queues.
Would it be possible to make a report so I can see if a ticket was transferred into another queue what queue was it originally created in?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: chucksteel 3 years ago
Red Belt
1
This query should work, it shows changes for the past month:
SELECT HD_TICKET.ID, HD_TICKET.TITLE, HD_TICKET.CREATED as "Created",
HD_TICKET_CHANGE.TIMESTAMP as "Transferred",
CHANGER.FULL_NAME as "Changer",
HD_STATUS.NAME as "Current Status",
HD_TICKET_CHANGE.DESCRIPTION
FROM ORG1.HD_TICKET
JOIN HD_TICKET_CHANGE on HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
JOIN HD_STATUS on HD_TICKET.HD_STATUS_ID = HD_STATUS.ID
JOIN USER CHANGER on CHANGER.ID = HD_TICKET_CHANGE.USER_ID
WHERE HD_TICKET_CHANGE.DESCRIPTION like "%Changed ticket Queue%"
and HD_TICKET_CHANGE.TIMESTAMP > DATE_SUB(NOW(), INTERVAL 1 MONTH)

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ