KACE Product Support

I can browse the above URL in browser so I don't think it is network issue. - Sampat 9 years ago

Proxy? When you are able to browse from your local system, you use the system settings. The KACE does not. If you have a proxy, you need to enable it in the KACE or even better allow the KACE to bypass
Settings › Control Panel › Network Settings

You can also check here if you are able to communicate using the KACE:
Settings › Support › Diagnostic Utilities
(currently my Express is offline, but in the full version you have there also a curl functionality.
This can be used to test the access to remote sites and show the errors.

Last thing you should check:
Firewall settings for the KACE (KACE does not have its own firewall but may be not allowed to communicate through the normal one) - Nico_K 9 years ago

Hi Nico, Thanks for your reply. Yes we have proxy server. I have put the proxy information in the KACE network settings but it is also failing to download the update. In the logs I see this message:"Failed to open location(http://ftp.dell.com/catalog/Catalog.cab)". I don't see curl utility in the Diagnostics Utilities in Express version. - Sampat 9 years ago

Some people I have talked to lost their subscription due to a data store corruption at Dell. If you haven't already, you might want to reach out and see if you were one that was impacted. - nshah 9 years ago

Check your antivirus is nbt blocking the CAB download as often CAB files are treated in the same way as ZIP files, as possible carriers of malware. - EdT 9 years ago

Hi EdT, I can download the CAB file via web browser. - Sampat 9 years ago