Software Deployment Question

Updating Adobe Reader X from 10.1.2 to 10.1.3

06/29/2012 9038 views

I'm hoping someone can help me! :) I can not for the life of me get this to work correctly. If the client PC already has 10.1.2 installed I get an error under the application event log that says:


Product: Adobe Reader X (10.1.3) - Update 'Adobe Reader X (10.1.3)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

But if they don't actually already have Adobe Reader X installed it will work great. Just doesn't make any sense.

My command line used in KACE looks like: "adberdr1013_en_us.exe" /quiet /sAll /qn

Can anyone please lend a hand or insight on what I am doing wrong?

Answer Summary:
0 Comments   [ + ] Show comments


All Answers

Create log file and identify what is causing error. You can analyze log using WILogUtl.exe
Answered 07/02/2012 by: jagadeish
Red Belt


Have a look at this post, I have mentioned how to install Adobe Updates. Extract the MSP file and install as mentioned:


Answered 07/05/2012 by: piyushnasa
Red Belt


If you are using the exe only you don't need to do a full command line. Just use "Use default" and the following from the software deployment tips for adobe.


Answered 07/02/2012 by: nshah
Red Belt

Answered 07/02/2012 by: SMal.tmcc
Red Belt


You can't patch a quarterly update (10.1.2) to a new quarterly update (10.1.3) without first uninstalling the first and then installing the latest version.

Check out the Enterprise Administration Guide from this link - http://helpx.adobe.com/acrobat/kb/enterprise-administration-acrobat-products.html - page 21 has the details.


The method you are using to deploy Adobe Reader is a plain installation with no customisation, or disabling of autoupdates. You should extract the MSI create an Admin Install Point (AIP) and use the Adobe Customization Wizard to produce a customisation MST to tailor your installations.


Hope that helps,





Answered 07/04/2012 by: dunnpy
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ