usb conflict with scanners

An odd issue and wondering if anyone else has experienced this. We have systems with scanners attached and if the user connects an ipod or camera the system is using the ipod or camera as the scanner in what ever application they are scanning into. Meaning we had a user connect their ipod and start to scan and the application scanned in the names of the artist and not the documents in the scanner hopper?

In windows 7 the user only needs to unplug the ipod or camera but windows xp remove the other device and also replug in the scanner.

So far 2 of our applications have done this. I'm going to check and see if Adobe Acrobat has this same feature.

Any suggestions would be greatly appreciated.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: dj_xest 8 years ago
5th Degree Black Belt

Is that one of the HP Office Jet Pro 8600 series?

  • No we are a dell shop and Fujitsu scanners. Users connect camera's and ipods and that is when it happens. - ckubaska 8 years ago
  • I am not sure if this will help you. Found in somewhere:

    During device testing, we attach many devices that are identical except for the serial numbers. How can I prevent Windows from asking to install a new driver every time a device is attached?

    The method described below causes Windows 2000 and XP to ignore a device's serial number. It's recommended for test environments only.

    This registry key controls whether Windows uses or ignores device serial numbers:


    It's possible to ignore all serial numbers, though this approach is NOT recommended. To ignore all serial numbers, in the above key, change this value to zero:

    GlobalDisableSerNumGen = 1

    To ignore the serial number for an individual device, create an entry under the above ...\UsbFlags key. The name must start with "IgnoreHWSerNum" followed by the vendor and product ID of the device. A value of 1 = "disable the serial number."

    Example (Vendor ID = 0925h, Product ID = 016Ah):

    IgnoreHWSerNum0925016A= 1 - dj_xest 8 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ