ITNinja Question

voltage encryption ver 5.3 msi getting prob after install

05/11/2012 5513 views

voltage encryption 5.3 for outllok, 

1. install outllok 2007.- installation complete successfully

2. install "voltage encryption 5.3" -installation complete successfully

3. while lauching outllok it throwing error is:

the add-in "voltage encryption client extension" (c:\program files\voltage seurity\voltage securemail\vsoutllokaddin.dll) cannot be loaded and has been disabled by outlook. please contact the add-in manufacturer for an update. if no update is available, please uninstall the add-in.

even that .dll is there it throwing error. kindly suggest ,

Answer Summary:
Try first re-registering the dll, then repairing Outlook, and finally renaming your extend.dat file as below.
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Community Chosen Answer


  I am assuming you want to keep the Outlook add-in.  If so, you can try re-registering the dll.

regsrv32 -u "c:\program files\voltage seurity\voltage securemail\vsoutllokaddin.dll"

regsrv32 "c:\program files\voltage seurity\voltage securemail\vsoutllokaddin.dll"

  Next, you can try repairing Outlook.  You can run Detect and Repair or Office Diagnostics from the help menu depending on your version of Outlook.

  Finally, you can try renaming your extend.dat file.  It will recreate a new extend.dat for you which may resolve the issue.

Answered 05/11/2012 by: philologist
Red Belt

All Answers


Is this an MSI that was extracted from a setup.exe? Cause if this is the original installer from the vendor then that vendor would be the one to contact for answers..

If the installer was originally a setup you should try to find out if that setup does anything more than what's in the MSI

Answered 05/11/2012 by: pjgeutjens
Red Belt

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