09/20/2012 2193 views

One of my systems checks in to my Kbox when ever it is on, but the inventory is incomplete.  I get MAC, username, IP and a few more.  I don't get chasis type, OS information, CPU info, Hardware data or any installed software data.

I have uninstalled and reinstalled the Kace agent, same results.

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Community Chosen Answer


If you are talking about Windows, the agent uses WMI to query the BIOS and the operating system for inventory information.

If it's one system, I'd say that you either have WMI corruption or the BIOS needs to be updated.

Here's how to rebuild WMI: http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx

If you tell me what agent you have, I can tell you how to force the machine to create an inventory file so we can see what is getting uploaded to the KBOX.

Answered 09/21/2012 by: jknox
Red Belt

All Answers


what brand of hardware is this?

did you delete the registry hklm\software\kace prior to reinstalling so it got a new kace id?

Answered 09/21/2012 by: SMal.tmcc
Red Belt


I'd delete the database on the local machine that contains the hardware information and see if that helps.

Answered 09/21/2012 by: ms01ak
Tenth Degree Black Belt