When will the feature to automatically add a Timestamp to the Ticket Resolution be added?
When will the feature to automatically add a Timestamp to the Ticket Resolution be added? This is very helpful to know when the original Ticket resolution was provided to the Submitter and when a 2nd or 3rd, etc. Resolution is provided after the Submitter reopens the Ticket.
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Posted by:
Hobbsy
3 years ago
Top Answer
I know it is not perfect but it is possible to pull that data from the ticket change log if you need it.
Comments:
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Thank you. - PSMT LLopez 3 years ago
