Why are custom fields I added to a process flow showing up in my email generated tickets?
I am creating a template with custom fields for a process flow to support on boarding new employees. For some reason all of the fields are now showing up in our email initiated tickets but don't show up in a portal generated ticket and my default template doesn't show that they are mapped on it. I can not seem to find where I can prevent this from happening.
Thanks,
Dave
0 Comments
[ + ] Show comments
Answers (0)
Please log in to answer
Be the first to answer this question
