Why does Office 2016 deployment work INTERMITTENTLY?
12/16/2015 3736 views
I am trying to setup a scenario in which users can go to our site and login - get to the User Console Library and click install - BOOM. DONE! They get Office Pro Plus 2016, have a nice day.
I have installed and identified the software in the "Software Inventory". I have selected the correct OSes. I have associated installer files. I have done my custom admin Office setup with corresponding msp file. I have zipped and uploaded said software.
I have setup a UCL item with the correct software inventory item, parameters are: setup.exe /adminfile silent2016.msp. Its enabled. There are no label restrictions.
Tested on my desk on W7 Office 2010, tested in the field Office 2013. Tested on VMs. Disabled AV, disabled Anti-Malware. Tested install on desktop - no KACE. Tested on known good image and known good and stable systems.
Sometimes it works great! Perfect. Thats about 20% of the time.
Most of the time I get nothing. No Office pop-up, no running processes.
Look in run-now status.
Sometimes I get the "can't find this device" and no Install Now button.
Sometimes I click "Install Now" nothing happens right away. Then 60-80 minutes later. Boom, its installed.
Sometimes I get the status of "?" - Office never installs.
Sometimes I get the status of "script could not be pushed because device was not connected".
Any help would be appreciated. I just don't get it. Sometimes is flawless - most times it just wont WORK.