KACE Product Support Question

Why Is My Smart Label not Smart?

06/20/2019 306 views

Why does "is not Critical" match a Critical patch? Thanks!

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Can you see if you can click on the name and get details?

I can search and see that patch but when the screen auto refreshes it vanishes and if I click on the name I get two other names that meet your search criteria. 

That item may be a glitch. They all have the same package name so something in the search engine search by column rules may be the bug and is mixing these together

when you click on name link it changes to these

Answered 06/20/2019 by: SMal.tmcc
Red Belt

  • I'm seeing on my end what you're seeing on your end.

    I think you're right; I think it must be a bug/glitch. Kindda scary that a patching system might have such glitches in it, though.
    • I would go to the support page and open a ticket on your kbox. Report it the way we see it as well as your label since it is reproducible on another system elsewhere. That way if it is a bug they can find it and fix it
    • now at least you know you are not loosing your mind or doing something wrong

All Answers


Are you searching for packages or individual patches?

Answered 06/20/2019 by: chucksteel
Red Belt

  • "Applicable Packages" and "All Packages" shows the Critical package.

    "Individual Patches" does not.

I would first group together all the IS then create a new group and have the IS NOT in its own group?  

Answered 06/20/2019 by: lama01
Blue Belt

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