KACE Product Support Question
Windows 7 image collected with K2000 worked initially, now errors at sysprep [specialize] stage
12/19/2016 1526 views
This is a strange one. I've been creating, collecting and deploying images via our K2000 for a couple of years now. Recently I collected an updated image. I tested it several times on many different hardware platforms successfully. Now I have deployed to three different computers, two different hardware platforms (in the process of testing more) that have failed coming out of sysprep at the [Specialize] pass [Microsoft-Windows-Shell-Setup] component. I was able to drop to command line with Shift-F10 and trace the error to CopyProfile of Administrator profile. If I did not change the image or any tasks related to it, how all of a sudden does it do this now? Here's what I know:
- Using WIM, not K-Image
- Imaging directly from the main K2000 appliance, not an RSA (though we have close to 50 in the environment)
- K2000 is v3.7.120251 - we cannot update it at this point in time.
- Old image still works.
- Updated image was updated from image I save prior to original sysprep - I do this so I'm starting back before sysprep modifies anything.
- Updates included Windows/Office updates, updated Citrix Receiver client, updated Adobe Reader and Flash player.
- I encountered no issues or errors in sysprepping the image prior to collecting with K2000
- Image was built in VMWare so no drivers are installed prior to sysprep or image collection.
- Updated image worked on several computers and several hardware platforms with no issue.
- Unattend file has not changed
- When sysprep fails, I can Shift-F10 into command prompt and copy the entire contents of c:\users\administrator to c:\users\default without any errors (xcopy /S /E /H /R /Y). I verified by fooling Windows into thinking sysprep exited normally (HKLM\system\setup\status\childcompletion\setup.exe = 3) to see the profile had actually copied without issue.
- Image was collected 6 days ago and worked 3 days ago.
- K2000 tasks are identical to the old image - no change to imaging process has been made anywhere
- All drivers get pushed successfully - verified in device manager of failed image deployment.
- One of the computers that failed was one that worked before (again, testing with more now)
Update: Pushed image to two more different hardware platforms, both worked last week. Both now fail as well in the same way.