/build/static/layout/Breadcrumb_cap_w.png

Software Question


Windows Silent Install instructions for Adobe Premiere Elements 11

09/06/2013 7592 views
I am trying to install Adobe Premiere Elements 11 via the silent install method. I was told by Adobe support that the directions are the same as posted for version 10 at this URL http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements-4.html
 
 
The problem is oem.exe exits with an ERROR CODE 1. Adobe Premiere Elements 11 is installed but when I open the program I'm asked to select my country and then I get the error message "Adobe Premiere Elements could not start. Please uninstall and reinstall the application."
 
 
I have discovered if I go into Adobe Premiere Elements 11\PRE 64\ElementsSTIInstaller and run Set-up.exe and then click install a short 60 second install process runs and after that I am able to launch the program.
 
I came across a post in the adobe support forum saying you have to contact adobe support for the new silent install method for version 11 but two months into my still open support case I am not optimistic in Adobe helping me on this one.
 
Thanks
0 Comments   [ + ] Show comments

Comments


All Answers

0

I managed to resolve this. I followed the same instructions as above and had the exact same issue.

After looking through the MSI and what it tried to do i found that it fails because it's unable to install the Elements Organiser.

We were using the 64 bit installer. To fix the install we had to copy the ElementsOrganizer folder from the root of the DVD into the Adobe Premiere Elements 11\PRE64 Folder (e.g - D:\Adobe Premiere Elements 11\PRE 64\ElementsOrganizer).

There should then be three sub folders in PRE64. ElementsOrganizer, msxml and ElementsSTIInstaller.

Once that folder is in the PRE64 folder the OEM.exe will complete without issues.

Answered 10/17/2013 by: Arcolite
Senior Purple Belt

This content is currently hidden from public view.
Reason: Removed by member request For more information, visit our FAQ's.
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ