Add "Reply above this line" functionality to emails from Custom Ticket Rules

In creating email notifications for tickets via Custom Ticket Rules, I found that it's not enough just to put -+-+- Please reply above this line to add a comment -+-+- in the email in order for everything below that to be cropped out of the comment.

When I looked at the source of an email generated by Email on Events, I found this tag:  <div id="k_html_email_delimiter">

Putting that at the top of the email while in Code View made it work, even without having the "Please reply above this line" line in the email.


  • Hello,

    Thank you for this tip
    I tried to make it work, but when I add this tag to my template and save it gets erased and just becomes <div>. So it doesn't work in my CTR.
    Is it still available and working in Kace SMA 11.1.263 ?
    Thanks ! - ngerard 1 year ago
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