Encountering a BSOD after deploying an image to a specific device model can be frustrating, but it is often caused by incompatible or faulty drivers. Although these drivers are specifically designed for mass deployments, they may not be thoroughly optimized for new models, resulting in compatibility issues. By capturing a BSOD screenshot, analyzing minidump files using WinDBG, and checking for updated drivers from the manufacturer, users can troubleshoot and resolve the issue effectively. While KACE support does not cover driver troubleshooting, following these steps will help users gather essential information for seeking assistance from the manufacturer's support.
Obtain the BSOD Screenshot:
When encountering a BSOD, it is essential to capture a screenshot of the error message displayed on the screen. This screenshot will provide valuable information that can aid in the troubleshooting process.
Analyze the Minidump Files:
After capturing the BSOD screenshot, pxe boot the device again using the KBE. Mount the C drive and navigate to the "%SystemRoot%\Minidump" folder. In this folder, you will find the minidump files related to the BSOD occurrences.
Minidump files are not human-readable and require specialized tools for analysis. Install WinDBG, a debugging tool provided by Microsoft, which can interpret minidump files and provide detailed information about the error.
To install WinDBG, follow the instructions provided by Dell Support in the following link: https://www.dell.com/support/kbdoc/en-ca/000149411/how-to-read-mini-dump-files?lwp=rt
Determine Driver Status:
Determine whether the driver causing the issue is expendable or if the manufacturer (e.g., Intel, Realtek, Qualcomm) offers a newer version of the driver. Check the manufacturer's website or support resources for any available updates or patches.