Supporting Windows Question

A user mouse disappears behind windows explorer when it opens up

04/11/2013 18981 views


I have a user on Windows 7 x64 Enterprise SP1 and he is experiencing an odd/random issue. His cursor will disappear when first opening windows explorer or IE, firefox etc. I am not sure what might cause it. It's very intermitten. He said he tried uninstalling the mouse driver and reinstalling it but nothing. However he did mention that closing everything out and then opening the windows back up did work and he doesn't really experience it anymore. It's been happening for a little while it's off and on. If anyone has any suggestions your help would be greatly appreciated. 

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Answered 03/16/2020 by: sylvesterbalchunas
White Belt


Answered 04/11/2013 by: SMal.tmcc
Red Belt

  • This is great. I will give it a try when his problem arises again. For the time being it isn't happening but when it does I will consult this article. Thanks!
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