Assets not updating

We have uploaded our assets into different asset types according to the type of device. However when a user is assigned the machine it is not swapping it over to active status and saying who is assigned to it. For example a user is assigned computer A and log on to it but computer A is still saying it is in stock status and not in active status and assigned to user A.

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Answers (2)

Posted by: Hobbsy 2 months ago
Red Belt

I think your expectations for the Asset Management area of KACE needs to be reset… the data in the Asset area is static, there is no automation, so as such if you want to set a status to active when a user is shown as the assigned user, you either have to set the status manually or consider using a ticket rule to run the automation for you.

As an Asset Manager here in the UK managing circa 30k assets in KACE, I am happy to share my experiences. Feel free to reach out if you would like to connect.

  • As Hobbsy pointed out, the Asset Status (stock..etc) is static. The Device Assignment can be automated when the "Continuous Sync" is selected, which will occur on the following inventory interval.
    You can use the Asset Import option to update existing Assets with a CSV file. - KevinG 2 months ago
    • Thanks Kev for reinforcing my viewpoint, but I’d have to say, my experience of the continuos sync is that it not really helpful and causes more issues than it resolves. Again even with that functionality you may get a more solid result using a ticket rule. - Hobbsy 2 months ago
Posted by: nschmitt 2 months ago
White Belt

Where is the continuous sync at? Yes all the help would be appreciated. I am state side on the Eastern Time zone any time would work for me

  • My contact details are on my profile, feel free to get in contact anytime. - Hobbsy 2 months ago
    • Will do thank you - nschmitt 2 months ago
  • Settings › Control Panel › General Settings -> Device Assignment is where you can find the continuous sync option.
    A "Ticket Rule" is designed for Service Desk Tickets, not other DB modifications like Assets. - KevinG 2 months ago
    • I think we sorted it, thanks Kev ;o) - Hobbsy 1 month ago

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