Configuring queues and processes help desk
Hello everybody, I would like to know what procedures to make the configuration of the queues and the service desk processes.
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Posted by:
jknox
11 years ago
This is a great write-up by jverbosk: http://www.itninja.com/blog/view/k1000-service-desk-setup-tips-things-i-have-learned
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Agreed a must read - jdornan 11 years ago
Posted by:
Timi
11 years ago
If you haven't already please read the service desk guide which can be found by clicking on the green circle with the question mark in it. Also you may want to watch the KKE's on the helpdesk found here. http://www.kace.com/support/resources/kb/article/Kace-Kontinuing-Education-Training-Session-Schedule
