Systems Management Question
Data Manager for Change Managment
Hello. We are attempting to implement the use of the service desk function in KACE for our change management process. Using a separate change management queue we have setup different request templates for CM's such as standard, minor, emergency, etc. MY question is that in the template you can select approvers. We have our CAB that can approve but we also require the data manager's approval. Listed the cab members is easy but the data manager is where it gets tricky. Is there a way to have an approval where when you submit the CM request you can chose the data manager/user from a drop down or a search box this way it goes to the correct person? I thought of creating a data manager label and adding that but i can see users getting upset if they are getting email notification to approve tickets that are not related to their application that they manage.