Dell K1000 - Service Desk - Create ticket, due date


I create a new ticket as user, and in the field 'due date' is normaly the time depending from the priority.
I've seen this a few times - now the due date doesn't change when I switch between the priorities - due date is always 'nothing'

How can I change this, so that the due date change automatically to the right time.

Hope for help, thanks!

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Answers (1)

Answer Summary:
Posted by: svmay 5 years ago
Red Belt

Top Answer

> Service Desk > Configuration > Queues > 'yourqueue'

>Service Level Agreement
Enabled     Priority        Resolution Time    Use Business Hours/Holiday
[x]             High            4 Hours                [x]
[x]             Normal        18 Hours               [x]
[x]             Low             45 Hours              [x]

You can timed the notification at 'Notification Recurrence'.

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