Deploying Office 365 issues

Hello! I have been tasked with creating a managed installation to deploy Office 365 and have been running into some issues. 

I have followed the steps on https://kacetraining.com/package-deploy-office-365-kace and used the following XML code which installs word, excel, powerpoint, teams, visio, skype, onedrive: 


  <Add OfficeClientEdition="64" Channel="Broad" ForceUpgrade="TRUE">

    <Product ID="O365ProPlusRetail">

      <Language ID="en-us" />

      <ExcludeApp ID="Access" />

      <ExcludeApp ID="Groove" />


    <Product ID="VisioStdXVolume" PIDKEY="******************************">

      <Language ID="en-us" />

      <ExcludeApp ID="Access" />

      <ExcludeApp ID="Groove" />



  <Property Name="SharedComputerLicensing" Value="0" />

  <Property Name="PinIconsToTaskbar" Value="TRUE" />

  <Property Name="SCLCacheOverride" Value="0" />

  <Property Name="AUTOACTIVATE" Value="1" />

  <Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />

  <Property Name="DeviceBasedLicensing" Value="0" />

  <Updates Enabled="TRUE" />

  <RemoveMSI />

  <Display Level="Full" AcceptEULA="TRUE" />


The issue I'm having is when I click "Run Now" the PC's in my label group get the notification that the software is downloading, then says the job is complete, but Office is not installed. I am not sure why it is not installing. 

I have also attached some screenshots of my MI below: 


2 Comments   [ + ] Show comments
  • you need to enable execution to run on any schedule. Run Now is the only way this MI will run - SMal.tmcc 1 year ago
  • I had it disabled and was just clicking "Run Now" in order to test it. I have also tried different executions options to deploy and run into the same issues each time. I get the notification that the software is downloading, then says the job is complete, but Office is not installed. - clevet89 1 year ago

Answers (3)

Posted by: SMal.tmcc 1 year ago
Red Belt

You are doing a x64 install   <Add OfficeClientEdition="64" Channel="Broad" ForceUpgrade="TRUE">

If there are any 32bit office products installed the x64 install will fail

It could also be having problems finding the config file the way you are calling it.

for my office 2019 install I had to use

cmd /c setup /configure configuration.xml

see this blog about that:


  • I have confirmed I do not have any 32 bit MS applications. I have also attempted to use that command instead of setup.exe /configure Configuration.xml but it actually times out and says "Done" even quicker. The installation still fails - clevet89 1 year ago
    • Confirm the install is good.
      Go to the deployment directory and run the setup from a command prompt manually to see what error is being produced. You will find it under C:\ProgramData\Quest\KACE\downloads\ in a numbered directory - SMal.tmcc 1 year ago
      • When you are referring to the deployment directory and running locally are you referring to doing this on the target machine that I am trying to deploy the software to?

        Is this something I need to set up prior to the deployment? - clevet89 1 year ago
      • yes on a target machine that failed - SMal.tmcc 1 year ago
      • Ok I confirmed if I cd to C:\ProgramData\Quest\KACE\downloads\25105\office+visio and run the setup.exe /configure Configuration.xml then the installation kicks off and works correctly. - clevet89 1 year ago
      • see new answer - SMal.tmcc 1 year ago
Posted by: SMal.tmcc 1 year ago
Red Belt

The way you have the full command line call it is looking for the setup.exe in the root of the numbered dir not in a subdir.  You need to rezip with the exe at the root

Here is my zip file


This is the install dir structure


  • I have my folder setup the same way. I created a folder called 'office+visio'. In the folder contains setup.exe, configuration.xml, and the 'Office' folder. I then zipped the 'offce+visio' folder and uploaded that to KACE.

    I dont think that is the step im missing. - clevet89 1 year ago
    • that's the problem. kace is looking for the exe at C:\ProgramData\Quest\KACE\downloads\25105\ not C:\ProgramData\Quest\KACE\downloads\25105\office+visio\ - SMal.tmcc 1 year ago
Posted by: clevet89 1 year ago
White Belt


  • for this to run the command would be
    .\office+visio\setup.exe /configure .\office+visio\configuration.xml - SMal.tmcc 1 year ago
  • you zippped the office+visio folder and files. you should have been in the office+visio folder with explorer. Highlight the files and subdirs only in that folder and send those to zip - SMal.tmcc 1 year ago
    • Ah! I feel stupid! I didnt realize that would cause an issue. learn something new everyday..

      Also, is there a way I can force the installer to run even if they have an Office application still running? - clevet89 1 year ago
      • Don't feel stupid, that's why forums like this exist. We are here to help

        I have been at this since 1980 and dos 1.0 so I know how the system searches thru the structure. If you are doing your job well you should learn something new almost every day. I still learn things everyday. That's one reason I like this forum, lots of input from different mindsets.

        you should be able to change the ForceAppShutdown to true in your config file. - SMal.tmcc 1 year ago
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