Edit KACE Notification email.

I have a Notification email that is sent out automatically. It does not look to be tied to the script schedule.  I have edited the script and the email does not reflect the changes.  This is an old email which I need to edit. I can't find in KACE where to edit the automated email.  Here is what it looks like:

Outage: Test Workstation Patching (Friday, 13Aug2021)

=+=+=+=+=+=+=+=+=+=+ Outage/Maintenance Notification =+=+=+=+=+=+=+=+=+=+
Severity: Minor (Planned)
Start: 13Aug2021 12:00AM PST
Stop: 13Aug2021 06:00AM PST
Duration: 6 Hours 0 Minutes

Description: Installation of Windows and application 

=+=+=+=+=+=+=+=+=+=+ Outage/Maintenance Notification =+=+=+=+=+=+=+=+=+=+ 

I have changed the start and stop time for this.  For the life of me I can't find where this e-mail is generated from. It's addressed to a DL from our Exchange. But where in KACE do I make changes to this message? This is not a Report Schedule or an Announcement.



0 Comments   [ + ] Show comments

Answers (2)

Posted by: Hobbsy 2 years ago
Red Belt

It looks like it is from a patch schedule, so take a look through the list of schedules??

Posted by: itkpg@kpg.com 2 years ago
Senior Yellow Belt

It was in HelpDesk (our name) Configuration > Ticket Rules then View by: Taskqueue.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ