Email interface - MIME Format Errors - Garbbled Text
Is anyone having a problem with this interface. We have had to shut it off as it was creating corrupted messages due to a MIME formatting error. It was creating records that maxed out at about 65535 bytes length which meant that it couldnt include any of the fields etc. This is not necessarily a KACE only problem but somewhere the sending email format has changed.
This is the message embedded in the text of the ticket.
This is a message in Mime Format. If you see this, your mail reader does not support this format.
If Office 365 is being used, I was able to resolve this issue this morning by following through with the below steps:
1. Enable SSL on the K1000. This does not have to made externally accessible and a self signed certificate can be created within the K1000 (https://support.quest.com/kb/111348/ssl-configuration-guide-for-kace-sma).
2. Configure OAuth for incoming emails. I used the following article to accomplish this (https://support.quest.com/kace-systems-management-appliance/kb/317215/how-to-configure-oauth-on-the-kace-sma-service-desk-for-incoming-emails-using-office365).
3. Service Desk > Configuration > Queues > Select the queue > Configure queue email settings > For inbound settings, select "Use Office365 for inbound emails" and select the credential you created in the previous step.
What is your KACE SMA version? (e.g. 9.2.345)
It started to happen all of a sudden or Did you apply any updates recently?
Are you using Office 365, Gmail or any other email provider?
Do you use Email Templates in your queue?
Is your queue email settings configured using POP3 or OAuth?
Is the same thing happening to all queues or just one?
Is the same thing happening to all users or just some of them?
Are you aware of Custom Ticket Rules being used in this queue?