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KACE Product Support Question


Error opening directory while building local file list for D:\ (21) The device is not ready

05/31/2012 3438 views

We recently purchase both the K1000 and K2000.  We were previously using WDS.  I have tried moving the images from WDS to k2000 and it seems that a few of the images for certain model machine works great.  I am tring to image refurbised computers (D630's) that may have different sized hard drives from different vendors.  I have tried everything I can think of.  These images do contain the 100MB partition.  I have created a diskpart script to create the two partitions and format them both and I still get this error.  Oddly the laptops that work great (E6520's) I dont use any preinstallation tasks.

I have had the same issues with Optiplex 330's.  I dont know if Kace does like different brand / size hard drives or what. 

Answer Summary:
Flipped partitions D and C.
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I would try this. http://www.kace.com/support/resources/kb/article/Deploy-a-Windows-7-Image-Containing-the-100-MB-System-Partition

This has been fixed in 3.4. I'm not sure what version you are on?

Answered 05/31/2012 by: dugullett
Red Belt

  • We are on 3.4.54256
  • I tried some of the scripts from the link. I used the "Create Two Partitions" and "Format Disks". It copied 85 files and failed again.
  • What is the disk info showing under "hardware inventory". I'm wondering if your partitions are flipped.
  • This is what it shows after the install fails:

    Disk 1:
    Model:
    Capacity: 74.53 GB
    Patition 1:
    Volume : D:
    Type: NTFS
    Capacity: 100 MB
    Partition 2
    Volume C:
    Type: NTFS
    Capacity: 74.43 GB
  • It sounds like it's trying to write to D:\. I would do a diskpart to flip C and D, and see if this will allow you to image.
  • I did what you suggested it seems to be working flawlessly with any sized drive and hardware. Thanks for the help with this.
  • That all depends on how the image is captured. You can do this before the capture so that you will not have to have some many preinstalls.

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