05/30/2017 594 views
Helpdesk Priority auto-changed to “High” despite of choosing “Low” in the first place
2 Comments   [ + ] Show comments


  • Do any of your ticket rules change priority?
  • nope, but anyhow i managed to fix it using New Wizard and created a rule

All Answers

This sounds to me like you have a ticket rule that is running and setting the priority and you have not restricted the rule to run on open tickets only
Answered 05/30/2017 by: Hobbsy
Red Belt