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Helpdesk Priority auto-changed to “High” despite of choosing “Low” in the first place

Helpdesk Priority auto-changed to “High” despite of choosing “Low” in the first place

2 Comments   [ + ] Show comments
  • Do any of your ticket rules change priority? - JasonEgg 4 years ago
  • nope, but anyhow i managed to fix it using New Wizard and created a rule - rahimpal 4 years ago

Answers (1)

Posted by: Hobbsy 4 years ago
Red Belt
1
This sounds to me like you have a ticket rule that is running and setting the priority and you have not restricted the rule to run on open tickets only
 
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