KACE Product Support

Machine will default to the computer that is tied to the username of the submitter based on inventory tracking the last logged in user. There is an enhancement request about having it default based on IP of the current session. I would call support to have your "vote" added to that enhancement.

You can create a custom field that is a list of users in the kbox but you will have to use a ticket rule to give it a default value.

You cannot have a ticket seen by two different users (read:submitters). You would have to give them a shared login or something. You can put the other user on the cc list and they will receive email notifications on it. I could not find an enhancement about this which surprised me. If you open a ticket we can sort that out too.