KACE Product Support Question

How do I add a download to the Software Library? Can't find "Service Desk>Software Library" as mentioned guides.

10/04/2013 4195 views

Hey ninjas! So I'm on day 2 of taking over as KACE admin. I got my replication machine talking to my test PC and have succeeded two MIs! Now I'd like to update the Software Library but I can't figure out how to add or edit it.

I read http://www.itninja.com/blog/view/software-library-install-of-adobe-reader-xi, but I don't see the "Go to Service Desk>Software Library and choose Add New Item from the Choose Action Dropdown" that the author mentions. I've looked on adminui and userui. Where the heck is it?


Go to Service Desk>Software Library and choose Add New Item from the Choose Action Dropdown. - See more at: http://www.itninja.com/blog/view/software-library-install-of-adobe-reader-xi#sthash.OEHNk3pS.dpuf
Answer Summary:
see jknox post. Posting from phone, not sure if I can link to it
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Community Chosen Answer


What version of the K1000 do you currently have installed?  In older versions it might have been named Help Desk, or your company might have renamed the tab.  For yours, it's under Help Desk.  So, go to Help Desk>Software Library.

Normally, once logged into the admin UI, you would click on Service Desk, then Software Library in the second row of tabs.  See the screenshot below for an example.

Answered 10/04/2013 by: jknox
Red Belt

  • that's it! thanks so much. I must've clicked every tab except that one!
  • Hey jknox, sorry to bug you again.

    I set up the Software Library, but it doesn't show on the userui?
    Here are some screenies of what I've got going on: http://imgur.com/a/o3ES6

    Sorry if I should repost as a new question, new to site

All Answers


You only have the ability to add objects to the software library from the admin console. From the screenshot you're in the user console.


Log in to http://yourk1000/admin and under helpdesk you'll have the software library tab with a few more options for you to work with via a dropdown box.

Answered 10/07/2013 by: Asevera
Blue Belt

  • I posted screenshots from both UIs in case I was missing something. jknox answered the question though. thanks for your response!

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