KACE Product Support Question
How do I add a download to the Software Library? Can't find "Service Desk>Software Library" as mentioned guides.
Hey ninjas! So I'm on day 2 of taking over as KACE admin. I got my replication machine talking to my test PC and have succeeded two MIs! Now I'd like to update the Software Library but I can't figure out how to add or edit it.
I read http://www.itninja.com/blog/view/software-library-install-of-adobe-reader-xi, but I don't see the "Go to Service Desk>Software Library and choose Add New Item from the Choose Action Dropdown" that the author mentions. I've looked on adminui and userui. Where the heck is it?
see jknox post. Posting from phone, not sure if I can link to it
Community Chosen Answer
What version of the K1000 do you currently have installed? In older versions it might have been named Help Desk, or your company might have renamed the tab. For yours, it's under Help Desk. So, go to Help Desk>Software Library.
Normally, once logged into the admin UI, you would click on Service Desk, then Software Library in the second row of tabs. See the screenshot below for an example.