/build/static/layout/Breadcrumb_cap_w.png

How do I make the submitter the owner of the ticket by default?

I want to make the other users able to be selected, but want to make the submitter be the default owner when the ticket is created.


0 Comments   [ + ] Show comments

Answers (1)

Posted by: chucksteel 4 years ago
Red Belt
1

This can be accomplished with a custom ticket rule. 

SQL Select Statement:

SELECT ID
FROM HD_TICKET
WHERE HD_TICKET.OWNER_ID = 0

SQL Update Statement

UPDATE HD_TICKET
SET OWNER_ID = SUBMITTER_ID
WHERE ID in <TICKET_IDS>

Set the rule to run on ticket save. Any tickets in the queue with this rule that do not have an owner assigned will now have the owner set to the submitter the next time they are saved.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ